Privacy Policy

Last Updated: June 1, 2026

1. Information We Collect

• Account Information: Email address, username, and password (hashed).
• Billing Information: Payment details are processed and stored by Stripe. We do not store your full credit card information.
• Usage Data: Server resource usage, login activity, and panel interactions.
• Technical Data: IP addresses, browser type, and device information for security and analytics.

2. How We Use Your Information

• To provide and maintain our hosting services.
• To process payments and send billing-related communications.
• To send service notifications (password resets, payment reminders, support responses).
• To detect and prevent abuse, fraud, and security threats.
• To improve our services and user experience.

3. Data Sharing

We do not sell your personal information. We share data only with:

• Stripe: For payment processing.
• Law Enforcement: When required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures including encryption, firewalls, and access controls. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your data for the duration of your account. Upon account deletion, personal data is removed within 30 days. Billing records may be retained for legal compliance purposes.

6. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at support@cloudcord.net to exercise these rights.

7. Cookies

We use essential cookies for authentication and session management. No third-party tracking cookies are used.

8. Changes to This Policy

We may update this policy at any time. We will notify you of significant changes via email.

9. Contact

For privacy concerns, contact us at support@cloudcord.net.